Duo Two-factor Authentication required for Remote Access on October 3

Beginning on October 3, 2017, access to CAEN’s off-campus Windows Remote Desktop and Linux Login/VNC services will require Duo Two-Factor Authentication at U-M. In order to use Duo two-factor authentication, you will need to enroll a device as described in the CAEN Knowledge Base. In addition, you may also need to update your remote access client software. Links to download and use the latest versions are provided below:


Two-factor Authentication (2FA) is a security tool being used to mitigate the threat of online attacks. It provides an added layer of protection by requiring an additional security check, in addition to your password, when logging into your computing account. For example, it is especially useful in preventing malicious intruders from accessing University resources using stolen or hacked passwords, such as those obtained via phishing attacks or malware.

CAEN is requiring the use of Duo on its off-campus remote access services in order to help protect the account data of Michigan Engineering students, faculty, and staff, as well as better secure the College’s IT infrastructure.

The University of Michigan recently adopted Duo as its two-factor authentication solution. Any U-M student, faculty, or staff member can enroll in Duo at no cost. In addition to using it for securing off-campus login to CAEN remote access services, it may also be used to protect access to other University systems that use the U-M Weblogin page. Doing this helps protect web-based access to your online University data, including:

  • Personal information in Wolverine Access, such as enrollment and payroll
  • U-M Google services, such as Email and Drive storage
  • U-M Box storage
  • Canvas course data

We have scheduled several consulting sessions in various CAEN computer labs during the first few weeks of Fall classes. Students can drop-in and get help from a CAEN consultant with any CAEN services, including setting up their account to use Duo. The dates and locations of these sessions are:

  • Wednesday, September 6, 9:00-11:00 in Beyster 1620
  • Thursday, September 7, 9:00-11:00 in G.G. Brown 2517
  • Tuesday, September 12, 1:00-3:00 in LBME 1310
  • Wednesday, September 13, 1:00-3:00 in LBME 1310
  • Thursday, September 14, 9:00-11:00 in Beyster 1620

In the meantime or if you cannot attend a session, you can contact the CAEN Hotline at 734-764-CAEN(2236) for assistance with Duo. If you have any other questions or concerns about this change, please send email to [email protected].