CAEN Help Desk to end regular in-person support in Winter 2025

Starting Monday, March 3, 2025, the CAEN Help Desk walk-up location on the second floor of the Duderstadt Center will end regular in-person operations. Going forward, the Help Desk will provide in-person support for the first few weeks of each Fall and Winter term.

The CAEN Help Desk team will continue to provide IT support to the Michigan Engineering community and be available remotely via the following contact methods:

CAEN has had a physical help desk (formerly known as the “CAEN Hotline”) since its inception in the early 1980s, and it was one of the last walk-up IT support desks on campus. In recent years, almost all of the Help Desk interactions have transitioned to using phone, email or chat, so we are reducing our in-person support to only during the key period at the start of each Fall and Winter term. Additionally, we have automated the process to gain CAEN Access for most individuals, limiting the need for walk-up requests.

Go to the CAEN Help Desk webpage to learn more about our services and hours of operation. If you have any questions or concerns about this change, reach out at [email protected].

Our website is continually updated with information about IT services at the College, and CAEN consultants will continue to provide the best level of support for U-M students, faculty and staff.